Ideocube

Payment and billing

Payment and Premium credits

The questionnaire and its main features remain free to use, with no account required. You need an account to buy, retrieve and use Premium credits, as well as to browse the Positions page and contribute to parties’ positions for free.

A password-free account

You sign in with your email address and a temporary code sent by email. No password is created. Once signed in, your account brings together the orders, the total credit balance and the Premium Results associated with that address.

Before a purchase, Ideocube verifies your email address and then passes it on to Stripe for the payment session. It is pre-filled and cannot be changed during the payment, so that the order is assigned to the right account.

What does a pack contain?

The packs currently available contain one, two or five credits. The number of credits and the total price are always displayed before payment.

  • A one-credit pack unlocks the Premium features of one Result
  • A two-credit pack unlocks the Premium features of two Results
  • A five-credit pack unlocks the Premium features of five Results

How do I use my credits?

When you are signed in and open a Result that is not yet Premium, Ideocube offers to use one of your available credits:

  • 1 - Ideocube checks your account’s total balance
  • 2 - You confirm immediate activation
  • 3 - The oldest available credit is used
  • 4 - The Result is permanently unlocked and added to your account.

Once unlocked, the Premium content can be viewed by anyone who has the Result’s URL, even without signing in. You can therefore share it; bear in mind, however, that this link gives access to information that may reveal political opinions.

A one-time payment, no subscription

  • No subscription or automatic renewal is created
  • No recurring payment is taken
  • The total price and currency are shown before you confirm
  • Bank or currency conversion fees charged independently of Ideocube may apply.

Payment and confirmation

Stripe processes the payment; Ideocube never receives your full card number. Once the payment is confirmed, the credits appear in your account and a summary email gives you the order reference. This reference is a purchase number: it cannot be used to sign in or to use credits.

What if something goes wrong?

  • The payment was confirmed but the credits do not appear in the account
  • The number of credits does not match the pack purchased
  • A credit was deducted without unlocking the Result
  • The same order was paid for more than once
  • You wish to exercise a right of withdrawal or request a refund.

Contact Support, giving the account’s email address and the order reference. Never send your full card number or its security code.

Other guides

  • How parties are assessed — The shared method used to compare your result with the parties.
  • Product — What is free and what Premium unlocks.
  • Refunds — Withdrawal period and refund requests.
  • Support — Browse our guides and FAQ, or write to us directly: our team will get back to you as soon as possible.